SMS Valet Monitor
All Systems Operational
SMS Valet Web Portal   Operational
SMS Valet Mobile App   Operational
SMS (Text) Messaging   Operational
Payment Processing   Operational
Electronic Validations   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
SMS Valet Deployment Dec 4, 02:00-04:00 CST
Regularly scheduled deployment that occurs approximately every 3 weeks to release features and improvements.

IMPACT: The system will be working slowly, but with frequent interruptions - During this time, users should continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received during the brief interruptions but will be received once connectivity is restored. Continue to check vehicles in and out as usual.

Thanks!
Posted on Nov 16, 10:08 CST
Past Incidents
Nov 19, 2018

No incidents reported today.

Nov 18, 2018

No incidents reported.

Nov 17, 2018

No incidents reported.

Nov 16, 2018

No incidents reported.

Nov 15, 2018
Completed - The scheduled maintenance has been completed.
Nov 15, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 02:00 CST
Update - We will be undergoing scheduled maintenance during this time.
Nov 13, 15:47 CST
Update - Please note that between the hours of 3:30am and 4:00am CST, a new update will take place where users will see a downtime of 5 minutes.

As usual, please continue to operate in offline mode until the system is restored to normal functionality.
Nov 13, 14:01 CST
Scheduled - Please be aware of the scheduled server maintenance.

IMPACT: Users should not notice any service interruptions during this maintenance window.
Nov 12, 16:12 CST
Nov 14, 2018
Resolved - This incident has been resolved.
Nov 14, 08:05 CST
Investigating - The SMS Valet system is currently experiencing some technical difficulties .

Some users are reporting that guests cannot request and having issues accessing the hotel portal

Please do not log out of the application and continue to operate in offline mode.


Thank you for your patience while we investigate this matter.
TEZ
Nov 14, 07:30 CST
Completed - The scheduled maintenance has been completed.
Nov 14, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 14, 02:00 CST
Scheduled - Please be aware of the scheduled server maintenance.

IMPACT: Users should not notice any service interruptions during this maintenance window.
Nov 12, 16:06 CST
Nov 13, 2018
Completed - The scheduled maintenance has been completed.
Nov 13, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 02:00 CST
Scheduled - Regularly scheduled deployment that occurs approximately every 3 weeks to release features and improvements.

IMPACT: The system will be working slowly, but with frequent interruptions - During this time, users should continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received during the brief interruptions but will be received once connectivity is restored. Continue to check vehicles in and out as usual.

Thanks!
Nov 12, 16:04 CST
Nov 12, 2018

No incidents reported.

Nov 11, 2018

No incidents reported.

Nov 10, 2018

No incidents reported.

Nov 9, 2018

No incidents reported.

Nov 8, 2018
Completed - The scheduled maintenance has been completed.
Nov 8, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 8, 02:00 CST
Scheduled - Please be aware of the scheduled server maintenance. During this maintenance window, the system will be working slowly with frequent interruptions of service.

Users could experience up to a total of 1 hour of downtime during this period.

During this time, please continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received, but you may continue to check vehicles in and out as usual.

Thanks so much!
Nov 6, 12:37 CST
Nov 7, 2018
Completed - The scheduled maintenance has been completed.
Nov 7, 04:31 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 7, 03:00 CST
Update - As a reminder, we will be undergoing scheduled maintenance tomorrow. Also, please note, the maintenance window was slightly updated from originally posted.

Thanks!
Nov 6, 12:30 CST
Scheduled - Please be aware of the scheduled server maintenance. During this maintenance window, the system will be working slowly with frequent interruptions of service.

The longest interruption could last up to 10 minutes.

During this time, please continue to operate as normal and the SMS Valet application offline mode. Requests and text messages will not be received, but you may continue to check vehicles in and out as usual.

Thanks so much!
Nov 5, 22:17 CST
Nov 6, 2018
Completed - The scheduled maintenance has been completed.
Nov 6, 05:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 6, 03:30 CST
Scheduled - Please be aware of the scheduled server maintenance. During this maintenance window, the system will be working slowly with frequent interruptions of service.

The longest interruption could last up to 20 minutes.

During this time, please continue to operate as normal and the SMS Valet application offline mode. Requests and text messages will not be received, but you may continue to check vehicles in and out as usual.

Thanks so much!
Nov 5, 22:15 CST
Nov 5, 2018

No incidents reported.