SMS Valet Monitor
All Systems Operational
SMS Valet Web Portal   Operational
SMS Valet Mobile App   Operational
SMS (Text) Messaging   Operational
Payment Processing   Operational
Electronic Validations   Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 18, 2019

No incidents reported today.

Jan 17, 2019
Completed - The scheduled maintenance has been completed.
Jan 17, 02:30 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 02:00 CST
Scheduled - Please be aware of the scheduled server maintenance.

IMPACT: Users should notice a maximum of 2 minutes downtime during this maintenance window for the SMS Valet Web Portal only. The SMS Valet Mobile Application will not be impacted.
Jan 16, 08:35 CST
Jan 16, 2019

No incidents reported.

Jan 15, 2019
Completed - The scheduled maintenance has been completed.
Jan 15, 06:32 CST
Scheduled - **Multiple Day Server Maintenance - 100% Downtime for the FULL 2 hours**

In order to resolve some of the recent issues seen with the SMS Valet Mobile Application connectivity with our servers, our development team will be required to implement some critical database performance tasks. These tasks will be divided into two multiple day phases.

Phase 2: Monday 1/14/19 - Wednesday 1/16/19 2am-4am CST (2hrs each, with 100% downtime for the full 2 hours.)

(Phase 1: Monday 1/7/19 - Friday 1/11/19 2am-3am CST - COMPLETED)


PHASE 2 [Day 3 of 3]
Please be aware of the scheduled server maintenance. During this maintenance window, the system will be working slowly with frequent interruptions.

There will be 100% downtime for the full 2 hours each day.

During this time, users should continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received during the brief interruptions but will be received once connectivity is restored. Continue to check vehicles in and out as usual.

Please email support@tezhq.com if you have any questions.

Thanks so much!
Jan 11, 10:47 CST
Completed - The scheduled maintenance has been completed.
Jan 15, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 02:00 CST
Scheduled - **Multiple Day Server Maintenance - 100% Downtime for the FULL 2 hours**

In order to resolve some of the recent issues seen with the SMS Valet Mobile Application connectivity with our servers, our development team will be required to implement some critical database performance tasks. These tasks will be divided into two multiple day phases.

Phase 2: Monday 1/14/19 - Wednesday 1/16/19 2am-4am CST (2hrs each, with 100% downtime for the full 2 hours.)

(Phase 1: Monday 1/7/19 - Friday 1/11/19 2am-3am CST - COMPLETED)


PHASE 2 [Day 2 of 3]
Please be aware of the scheduled server maintenance. During this maintenance window, the system will be working slowly with frequent interruptions.

There will be 100% downtime for the full 2 hours each day.

During this time, users should continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received during the brief interruptions but will be received once connectivity is restored. Continue to check vehicles in and out as usual.

Please email support@tezhq.com if you have any questions.

Thanks so much!
Jan 11, 10:46 CST
Jan 14, 2019
Completed - The scheduled maintenance has been completed.
Jan 14, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 14, 02:00 CST
Scheduled - **Multiple Day Server Maintenance - 100% Downtime for the FULL 2 hours**

In order to resolve some of the recent issues seen with the SMS Valet Mobile Application connectivity with our servers, our development team will be required to implement some critical database performance tasks. These tasks will be divided into two multiple day phases.

Phase 2: Monday 1/14/19 - Wednesday 1/16/19 2am-4am CST (2hrs each, with 100% downtime for the full 2 hours.)

(Phase 1: Monday 1/7/19 - Friday 1/11/19 2am-3am CST - COMPLETED)


PHASE 2 [Day 1 of 3]
Please be aware of the scheduled server maintenance. During this maintenance window, the system will be working slowly with frequent interruptions.

There will be 100% downtime for the full 2 hours each day.

During this time, users should continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received during the brief interruptions but will be received once connectivity is restored. Continue to check vehicles in and out as usual.

Please email support@tezhq.com if you have any questions.

Thanks so much!
Jan 11, 10:44 CST
Jan 13, 2019

No incidents reported.

Jan 12, 2019

No incidents reported.

Jan 11, 2019
Completed - The scheduled maintenance has been completed.
Jan 11, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 11, 02:00 CST
Scheduled - **Multiple Day Server Maintenance**

In order to resolve some of the recent issues seen with the SMS Valet Mobile Application connectivity with our servers, our development team will be required to implement some critical database performance tasks. These tasks will be divided into two multiple day phases.

Phase 1: Monday 1/7/19 - Friday 1/11/19 2am-3am CST (1hr each, with no expected downtime)
Phase 2: Monday 1/14/19 - Wednesday 1/16/19 2am-4am CST (2hrs each, with expected downtime; more detailed communication will be sent in the coming days)

PHASE 1 [Day 5 of 5]
Please be aware of the scheduled server maintenance. During this maintenance window, the system will be working slowly with frequent interruptions.

There should be no downtime during this time, but please be aware of possible slow performance during this hour window.

During this time, users should continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received during the brief interruptions but will be received once connectivity is restored. Continue to check vehicles in and out as usual.

Thanks so much!
Jan 6, 20:03 CST
Jan 10, 2019
Completed - The scheduled maintenance has been completed.
Jan 10, 03:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 02:00 CST
Scheduled - **Multiple Day Server Maintenance**

In order to resolve some of the recent issues seen with the SMS Valet Mobile Application connectivity with our servers, our development team will be required to implement some critical database performance tasks. These tasks will be divided into two multiple day phases.

Phase 1: Monday 1/7/19 - Friday 1/11/19 2am-3am CST (1hr each, with no expected downtime)
Phase 2: Monday 1/14/19 - Wednesday 1/16/19 2am-4am CST (2hrs each, with expected downtime; more detailed communication will be sent in the coming days)

PHASE 1 [Day 4 of 5]
Please be aware of the scheduled server maintenance. During this maintenance window, the system will be working slowly with frequent interruptions.

There should be no downtime during this time, but please be aware of possible slow performance during this hour window.

During this time, users should continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received during the brief interruptions but will be received once connectivity is restored. Continue to check vehicles in and out as usual.

Thanks so much!
Jan 6, 20:02 CST
Jan 9, 2019
Completed - The scheduled maintenance has been completed.
Jan 9, 03:01 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 9, 02:00 CST
Scheduled - **Multiple Day Server Maintenance**

In order to resolve some of the recent issues seen with the SMS Valet Mobile Application connectivity with our servers, our development team will be required to implement some critical database performance tasks. These tasks will be divided into two multiple day phases.

Phase 1: Monday 1/7/19 - Friday 1/11/19 2am-3am CST (1hr each, with no expected downtime)
Phase 2: Monday 1/14/19 - Wednesday 1/16/19 2am-4am CST (2hrs each, with expected downtime; more detailed communication will be sent in the coming days)

PHASE 1 [Day 3 of 5]
Please be aware of the scheduled server maintenance. During this maintenance window, the system will be working slowly with frequent interruptions.

There should be no downtime during this time, but please be aware of possible slow performance during this hour window.

During this time, users should continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received during the brief interruptions but will be received once connectivity is restored. Continue to check vehicles in and out as usual.

Thanks so much!
Jan 6, 20:01 CST
Jan 8, 2019
Completed - The scheduled maintenance has been completed.
Jan 8, 04:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:00 CST
Scheduled - Regularly scheduled deployment that occurs approximately every 3 weeks to release features and improvements.

IMPACT: The system will be working slowly, but with frequent interruptions - During this time, users should continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received during the brief interruptions but will be received once connectivity is restored. Continue to check vehicles in and out as usual.

Thanks!
Jan 6, 16:55 CST
Completed - The scheduled maintenance has been completed.
Jan 8, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 8, 02:00 CST
Scheduled - **Multiple Day Server Maintenance**

In order to resolve some of the recent issues seen with the SMS Valet Mobile Application connectivity with our servers, our development team will be required to implement some critical database performance tasks. These tasks will be divided into two multiple day phases.

Phase 1: Monday 1/7/19 - Friday 1/11/19 2am-3am CST (1hr each, with no expected downtime)
Phase 2: Monday 1/14/19 - Wednesday 1/16/19 2am-4am CST (2hrs each, with expected downtime; more detailed communication will be sent in the coming days)

PHASE 1 [Day 2 of 5]
Please be aware of the scheduled server maintenance. During this maintenance window, the system will be working slowly with frequent interruptions.

There should be no downtime during this time, but please be aware of possible slow performance during this hour window.

During this time, users should continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received during the brief interruptions but will be received once connectivity is restored. Continue to check vehicles in and out as usual.

Thanks so much!
Jan 6, 19:59 CST
Jan 7, 2019
Completed - The scheduled maintenance has been completed.
Jan 7, 03:00 CST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 02:00 CST
Scheduled - **Multiple Day Server Maintenance**

In order to resolve some of the recent issues seen with the SMS Valet Mobile Application connectivity with our servers, our development team will be required to implement some critical database performance tasks. These tasks will be divided into two multiple day phases.

Phase 1: Monday 1/7/19 - Friday 1/11/19 2am-3am CST (1hr each, with no expected downtime)
Phase 2: Monday 1/14/19 - Wednesday 1/16/19 2am-4am CST (2hrs each, with expected downtime; more detailed communication will be sent in the coming days)

PHASE 1 [Day 1 of 5]
Please be aware of the scheduled server maintenance. During this maintenance window, the system will be working slowly with frequent interruptions.

There should be no downtime during this time, but please be aware of possible slow performance during this hour window.

During this time, users should continue to operate as normal utilizing the SMS Valet application's offline mode. Requests and text messages will not be received during the brief interruptions but will be received once connectivity is restored. Continue to check vehicles in and out as usual.

Thanks so much!
Jan 6, 19:55 CST
Jan 6, 2019

No incidents reported.

Jan 5, 2019

No incidents reported.

Jan 4, 2019

No incidents reported.