Identified - We are currently aware of connectivity issues affecting a limited number of T-Mobile users in the Carolinas and other states in the Southeastern US, which may impact the ability to process mobile payments.
We’ve thoroughly investigated and confirmed that our system is operating as expected. This issue appears to be isolated to a specific geographic area and is not affecting other regions or users across the country. Additionally, the issue is intermittent and does not affect all locations or all customers parking at a location. We have escalated the matter with our payment processor, NMI, to explore any possible remedies, but at this time, it appears the issue may be on the T-Mobile network side.
Unfortunately, since no official outage has been reported by T-Mobile, and we are not seeing similar issues outside of the affected area, we are unable to take further action at this time.
We understand how frustrating this can be and will continue to monitor the situation closely. We’ll share any updates as we receive them. Thank you for your patience and understanding.
Jun 21, 2025 - 18:00 CDT
SMS Valet Web Portal
Operational
SMS Valet Mobile App
Operational
SMS (Text) Messaging
Operational
Payment Processing
Degraded Performance
Electronic Validations
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jul 5, 2025
No incidents reported today.
Jul 4, 2025
No incidents reported.
Jul 3, 2025
No incidents reported.
Jul 2, 2025
No incidents reported.
Jul 1, 2025
No incidents reported.
Jun 30, 2025
No incidents reported.
Jun 29, 2025
No incidents reported.
Jun 28, 2025
No incidents reported.
Jun 27, 2025
No incidents reported.
Jun 26, 2025
No incidents reported.
Jun 25, 2025
No incidents reported.
Jun 24, 2025
No incidents reported.
Jun 23, 2025
No incidents reported.
Jun 22, 2025
No incidents reported.
Jun 21, 2025
Unresolved incident: Notice: Connectivity Issues Affecting T-Mobile Users in the Southeastern US.