SMS Valet Technical Difficulties

Incident Report for SMS Valet

Resolved

This incident has been resolved.

Posted Jul 23, 2024 - 08:35 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 22, 2024 - 15:45 CDT

Investigating

The system is experiencing issues again. The development team is investigating.

Posted Jul 22, 2024 - 14:27 CDT

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Jul 22, 2024 - 13:44 CDT

Update

We are continuing to investigate this issue.

Posted Jul 22, 2024 - 13:31 CDT

Investigating

The SMS Valet system is currently experiencing some technical difficulties . Please do not log out of the application and continue to operate in offline mode.

Once the system is restored all text messages and data will populate and sync up.

Thank you for your patience.
TEZ

Posted Jul 22, 2024 - 13:31 CDT

This incident affected: SMS Valet Web Portal, SMS Valet Mobile App, SMS (Text) Messaging, Payment Processing, and Electronic Validations.