SMS Valet Technical Difficulties

Incident Report for SMS Valet

Resolved

This incident has been resolved.

Posted Oct 29, 2025 - 20:28 CDT

Monitoring

TEZ Engineers have now successfully implemented the temporary routing workaround of the Microsoft Azure Front Door Service in all areas of our system.

We will continue to monitor the situation and provide updates accordingly.

Updates from the Microsoft side can be continued to be monitored on one of the following links:
https://azure.status.microsoft/en-us/status
https://status.cloud.microsoft/

Posted Oct 29, 2025 - 15:50 CDT

Update

We are continuing to work on a fix for this issue.

Posted Oct 29, 2025 - 15:07 CDT

Update

TEZ Engineers have implemented a temporary routing workaround of the Microsoft Azure Front Door Service, which was the primary cause of the outage. Customers should start to see partially restored functionality. The team is still working to implement this workaround in other areas of the system.

Updates from the Microsoft side can be continued to be monitored on one of the following links:
https://azure.status.microsoft/en-us/status
https://status.cloud.microsoft/

Posted Oct 29, 2025 - 13:41 CDT

Update

We are continuing to monitor this issue and will update as additional information becomes available from Microsoft.

For direct updates, please reference the Microsoft Azure outage as referenced on their status page shown below:

https://azure.status.microsoft/en-us/status

Posted Oct 29, 2025 - 13:04 CDT

Identified

The issue we are experiencing is related to the widespread Microsoft Azure incident affecting multiple services.

Our team is actively monitoring the situation.

See Microsoft's Azure status page link below:
https://azure.status.microsoft/en-us/status

Posted Oct 29, 2025 - 11:38 CDT

Investigating

The SMS Valet system is currently experiencing some technical difficulties . Please do not log out of the application and continue to operate in offline mode.

Once the system is restored all text messages and data will populate and sync up.

Thank you for your patience.
TEZ

Posted Oct 29, 2025 - 11:15 CDT

This incident affected: SMS Valet Web Portal, SMS Valet Mobile App, SMS (Text) Messaging, Payment Processing, and Electronic Validations.